Specific over sweeping
Document the path and the time. A sample result should not become a promise about every call.
COMPANY / greenstar technology
Clear evidence.
Calm decisions.
TraderVoice by greenstar technology. The voice layer for regulated markets, starting with the recording path.
01 / OUR FOCUS
Make recording-control questions answerable.
Compliance and trading technology teams need specifics, not another promise of certainty.
greenstar technology has built autodialer applications for years, using them to load-test new trader voice and voice recording installations and provisioning, and to retest after upgrades. Its autodialer solutions have also incorporated messaging, including WhatsApp and SMS. This is experience from its autodialer work, not a claim of live Assure messaging integrations. TraderVoice builds on that foundation to make recording-path evidence clear and actionable.
Start with the paths that matter to your firm. Keep evidence retrievable, exceptions visible and next actions clear.
Visit greenstar technology ↗02 / OPERATING PRINCIPLES
The evidence sets the claim.
Visible limitations
Unverified, inconclusive and not tested are useful states. Keep them separate from pass and fail.
Operational clarity
Bring product, privacy, security and operational requirements into the same conversation.
02 / EXPERIENCE INTO PRODUCT
Voice Compliance Verified. A clear next step.
greenstar’s existing Trader Voice call testing automation is the product seed: automated calls that check line functionality and voice recording. TraderVoice a starting point in the actual voice workflow, rather than a generic monitoring story.
The next step is to generalize the control around it: scheduled test windows, known-audio fingerprints, recorder and archive references, explicit exceptions and reviewable run history. The Voice Platforms automation comes first followed by voice recording and archive connectors along the integration roadmap.
greenstar technology clients are the starting community for the design-partner program. Their contribution is operational context: which paths matter, what a failure looks like and what a reviewer needs in order to act. We do not publish client identities or imply endorsements.
Product direction remains disciplined: Assure establishes evidence; Record brings calling and capture together; Desk organizes the working trading floor; Agents adds assistance with human authority intact.
BUILT EXPERIENCE / TEAMS PHONE MOBILE
Built a guided mobile test—not another manual checklist
Rolling out Teams Phone Mobile means checking what users actually experience on their phones. Does the incoming call ring where expected? Does the user hear or see the recording announcement?
greenstar technology built a self-service IVR workflow to ask those questions through the phone itself. A user calls the test number, listens to a short introduction, and hangs up. The system then calls back and guides the user through two checks, accepting spoken answers or keypad input.
The result is a repeatable, user-initiated test flow that captures the user's experience at the point of use.
What we built
User-initiated testing.
A simple phone call starts the workflow, followed by an automated callback after the first call ends.
Two focused readiness checks.
The survey asks whether the incoming call rang on the user's iPhone and Teams application, and whether the recording announcement was heard or seen.
Voice or keypad responses.
Users can say Yes or No, or press a key, with a repeat prompt when an answer is unclear.
Clear next-step guidance.
The flow distinguishes affirmative responses from reported issues and directs users who report an issue toward project-team follow-up and the alternative Teams mobile app calling path.
A reporting foundation.
We developed the backend components for session records, failure notifications, and daily summaries grouped by caller, with passed, failed, and incomplete results.
Refined through real calls
Live-call feedback shaped the implementation. We corrected callback timing so the first call finishes before the second begins, improved speech-response matching to prevent unrelated words from being accepted as Yes, and tuned spoken prompts for clearer instructions. Unclear answers trigger a retry rather than an assumed success.
Experience that informs TraderVoice Assure
This work adds a user-facing dimension to greenstar technology's trader-voice and voice-recording automation experience: guided checks that people can initiate themselves, structured responses, and clear follow-up paths.
The mobile workflow captures user confirmation of ringing and recording announcements. TraderVoice Assure's recording-path story addresses the complementary questions: whether the right audio was captured, on the right call leg, and can be located in the recording and archive workflow.
NEXT / DEFINE THE TEST
Start with the paths
you need to trust.
Bring your recording architecture. Let’s define the right test.