ARCHITECTURE / DATA FLOW
Use this reference flow to define the boundary for your environment. Keep source recordings, processing copies and control evidence distinct.
01 / REFERENCE FLOW
Known synthetic audio enters the agreed Cloud9 call path. Test scheduling and call-initiation permissions are separate from recording access.
Capture produces the source recording; archive ingestion preserves the record under the firm’s policy. Call, recorder and archive identifiers link the stages.
Read the authorized test recording and metadata. Inspect expected legs, markers and timestamps. Place temporary processing copies within the agreed data boundary.
Store the run context, check outcomes, references and exceptions. Limit raw audio duplication; grant reviewer and export rights deliberately.
Route the minimum useful detail to the agreed response workflow. Preserve the original failure, remedial change, fresh run and review decision.
02 / CONTROL PLANE
Test operator: schedule authorized calls. Connector identity: scoped recording reads. Reviewer: inspect outcomes and acknowledge exceptions. Administrator: manage configuration and access. Define export and deletion rights separately.
Scope identities, configuration, source references and evidence by firm. Require authorization checks at every access boundary and test cross-tenant denial. Agree the isolation model before connecting any environment.
Define separate schedules for source recordings, temporary audio, evidence and operational logs. The firm’s archive remains responsible for its configured retention and holds. Legal hold must override ordinary deletion where applicable.
03 / DEPLOYMENT CONVERSATION
Discuss running test and retrieval components within the firm’s environment, with scoped egress and evidence access. Decide who patches the runner, rotates credentials and monitors availability.
Discuss a dedicated hosting boundary, approved region and network path. Agree access administration, encryption and key ownership, backups, incident response and data return.
Discuss local audio handling with selected metadata and evidence shared for review. Specify what crosses the boundary and how reviewers retrieve source records without broad archive access.
04 / DECISIONS TO CAPTURE
These are deployment options to scope with the team, not a claim that every topology is available. Record location, subprocessors, access roles, retention, deletion, backup recovery and incident contacts belong in the evaluation agreement.
Agree how consent and test announcements work, which endpoints are authorized and how tests stop during an incident. Keep credentials in approved secret-management systems, never in exported evidence or website forms.
NEXT / DEFINE THE TEST
Bring your recording architecture. Let’s define the right test.